What services can I request?
You can request brake service, oil changes, diagnostics, tune-ups, minor dent repair, collision estimates, or paint matching. If you are not sure which category applies, choose “Not sure” on the estimate request.
Is an online appointment request confirmed?
No. A requested date and time window is not booked until staff confirms it. Appointment timing depends on repair type and technician availability.
Can photos provide a final collision estimate?
No. Photos can help with initial review, but hidden damage may require an in-person inspection before a final estimate.
What should I do if my vehicle is unsafe to drive?
Call for next steps before operating the vehicle. Emergency vehicle concerns are reviewed by phone during business hours. Towing recommendations depend on your location and repair needs.
What happens after hours or on a holiday?
After-hours issues are addressed by voicemail and next-business-day follow-up. Holiday hours are communicated by phone and website updates as needed.
When will I hear back about my request?
Response time varies by repair urgency and current shop demand. New online requests are reviewed at least every four hours.
Which payment methods are accepted?
Cash and credit card are accepted. Insurance relationship information is being prepared.